DX Done Right 46: Data: The Fuel That Drives Digital Transformation | S01E46

Part 1: Data: The Fuel That Drives Digital Transformation

The COVID-19 pandemic had a devastating effect on many companies globally. They had to rethink the way they work, how they acquire customers, and how they keep those customers satisfied. Enter: Digital Transformation – the strategy that enabled many of them to do this.

Part 2: How Humans and AI Are Working Together in 1,500 Companies.

Artificial intelligence is becoming good at many “human” jobs—diagnosing disease, translating languages, providing customer service—and it’s improving fast. This is raising reasonable fears that AI will ultimately replace human workers throughout the economy. But that’s not the inevitable, or even most likely, outcome. Never before have digital tools been so responsive to us, nor we to our tools. While AI will radically alter how work gets done and who does it, the technology’s larger impact will be in complementing and augmenting human capabilities, not replacing them.

Part 3: Flexibility.

For Mercedes-Benz executives, inflexible processes presented a growing challenge. Increasingly, the company’s most profitable customers had been demanding individualized S-class sedans, but the automaker’s assembly systems couldn’t deliver the customization people wanted.

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