DX Done Right 47: Struggling to Solve a Problem? Try Reframing It. | S01E47

Part 1: Struggling to Solve a Problem? Try Reframing It.

Experts in problem-solving emphasize the importance of deeply understanding the problem before implementing countermeasures. And many cite Charles Kettering’s maxim that “A problem well-framed is a problem half-solved.” But what, precisely, is a “well-framed” problem? I’ve written before about some of the obvious errors to avoid — couching a solution in the form of a problem, and relying on generalities instead of specifics.

Part 2: What Pandemic Parenting Can Teach Us About Leadership.

An executive-coaching client of Sanyin’s recently made an offhand comment that revealed something stunning about parenting over the past year. A busy executive with three kids and an equally busy working spouse, she quipped, “Who knew my kitchen would turn into my executive coach?” When Sanyin asked what she meant, she listed a litany of experiences from around her kitchen table: keeping her kids creatively engaged in their school activities while planning a meal and while, on the other side of the room, her laptop was logged into a virtual strategy session with her team. She reflected, “What I had to learn this past year to keep all my worlds integrated was a crucible I’d never wish on anyone. I know I had it better than many working parents. But I gained some new skills that will serve me well going forward.”

Part 3: Top Digital Banking Transformation Trends for 2021.

When the pandemic hit, most financial institutions entered a crisis mode of building digital capabilities that allowed consumers to the bank without branches. As we enter 2021, banks and credit unions must rethink the definition of ‘digital banking,’ with the application of data, analytics, technology, innovation, and people that will transform customer experiences.

—

This episode is sponsored by
· Anchor: The easiest way to make a podcast. https://anchor.fm/app

Support this podcast: https://anchor.fm/maifors/support